Privacy Policy


Rockenterprise takes your policy very seriously, and this privacy policy is designed to give you a better view of how the collection, storing and processing of the data. This Privacy Policy is legally binding between you.

By signing up for any of the services offered by Rockenterprise, accessing our website www., creating and managing shipments by using Rockenterprise, you acknowledge that you have read and understood this Policy.

We have the most noteworthy respect for the security of your own data and handle it with care.

Purpose of Collection

Rockenterprise is committed to use the best procedures, tools and techniques to keep your personal information accurate and guarantee your privacy of your data.

It may be important for users to provide us with personal information in order to gain access to the functionality provided by the website or our services. It is your voluntary decision as to whether or not to include the details as requested on the Website. However, we might not be able to offer such Services if you do not provide certain information and/or data, and your use of the Website and our Services will therefore be limited.


What we collect

Rockenterprise also collects Personal Information on the recipients of shipments delivered as part of our services, including: first name, last name, delivery address, company name, phone number and email address.

We do not collect any personally identifiable information from any Users whilst they visit and browse the Website, save and except where such information of the Users is expressly requested.

Sharing Personal Information with third parties

We will not use your Personal information for any reason beyond the legitimate business purposes defined by the law. We are committed to comply with the Personal Data (Privacy) Ordinance of Hong Kong (“PDPO”) and all other applicable data privacy laws in other jurisdictions.

We do not and will never sell, reveal or exchange any personal information obtained from you or your clients for the promotion and marketing of their own goods and services to any organization. Unless we obtain explicit consent from you, we will not use your personal information for direct marketing purposes.


Sharing Personal Information with third parties

In processing our business, we may share your  information with our trusted third-party service providers, including couriers, shipping companies, and insurance companies. Under their data processing arrangements with us, these companies are expected to manage your personal information in compliance with relevant privacy and data security laws and principles.

All personal information and data provided by our users shall be accessible only to Rockenterprise's authorized personnel or to its authorized third parties, and such personnel shall be instructed to comply with the terms of this Policy when accessing such personal information and data and shall comply with the conditions of this Policy.

Users can rest assured that their personal information and data will only be retained for as long as it is necessary to fulfill the purpose for which it is collected, unless Rockenterprise is requested by us to cease holding or terminate its membership account with us. These requests may render Rockenterprise unable in the future to further supply its services, information and/or promotional materials for your benefit.

Without your advance permission or unless required by a court of law, we will never share, sell or rent individual personal details with anyone.For the purposes of contacting you or sending you emails based on your request for information, the information sent to us is only accessible to employees who handle this information and to contract service providers for the purpose of providing services related to our communications with you.

As Rockenterprise provides Services to Users on a global scale, Users acknowledge that Personal Information may be stored and processed in any country where Rockenterprise operates and/or engages third party companies in providing services as set out herein. 

Request of the personal information

Any of your personal information can be accessed, updated or removed by the E-Services Community. Please contact us If you wish to have access to your Personal Information and request correction of your Personal Information held by us about you

We will disclose your Personal Information to you upon receiving your access to your Personal Information request and settle any concerns you might have.

If you do not agree to the terms of this policy, you must cease using our website and service. The expression "Individual Information" in this strategy, is utilized to portray any data identified with people or organizations. The term does exclude the name, place of work, phone number of an employee of an association.

We reserve the right to occasionally update, revise, modify or amend this Policy.